Dental Office Receptionist

General Summary:

• North East Dental Arts in North East, PA is a growing dental practice in a small rural community east of Erie. Dr. Dina Nuhfer and the NEDA team have a passion for excellence and provide an individualized and superior dental experience for all patients.
• The Dental Practice Reception and Call Center Support position at North East Dental Arts is a multi-faceted role in which both areas require a friendly, self-motivated and team-oriented individual. This position is extremely fast-paced and effective multi-tasking skills are imperative. The position is offered at full time at 36-40 hours per week.

Primary Reception Responsibilities:

• Greet patients and visitors
• New Patient Experience liaison
• Provide statistics at morning huddle
• Check-in patients and Update patient charts
• Maintain the patient schedule as required
• Maintain reception area, beverage center, and office supply inventory

Primary Call Center Associate Responsibilities:

• First point of contact for all incoming calls to the practice
• Makes majority of outgoing calls to support the treatment coordinator and checkout desk
• Ensure the doctor and hygiene schedules are full

Competencies / Hard Skills Required

• Proficient in Word and Excel - Advanced knowledge is a plus
• Handle multiple phone lines - Knowledgeable of VoIP phone systems is a plus
• Extremely computer savvy and a quick learner in regards to computer software.
• Enjoys working at a very fast pace
• Knowledge of Softdent is a plus
• Superior multi-tasking skills and able to handle interruptions with ease

Soft Skills Required

• Highly developed communication skills - including verbal, written, and body language
• Desire to learn from others
• Self-motivated
• Enthusiastic
• Adaptable
• Proactive and forward-thinking
• Detail-oriented
• Superior critical thinking and problem-solving skills
• Positive attitude
• Enjoys working with the public: caring, kind, empathetic

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person