Dental Office Manager

PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.
SPECIFIC DUTIES

• Manage day-to-day operations of Dental Office
• Manage and direct staff assignments and activities
• Manage patient financial accounts
• Manage the hiring and ongoing performance of staff
• Manage and update office computer systems

Patient Management

• Oversee patient relations and handle patient complaints
• Help explain office policy to patients
• Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)

Staff Management

• Assign, direct and manage staff duties, as assigned by the dentist
• Recruit, interview and hire employees as directed by the dentist
• Orient and train new staff
• Organize staff training on OSHA and HIPAA compliance
• Monitor staff performance
• Coordinate team meetings
• Engage in conflict resolution
• Help dentist draft office policies

Marketing and Public Relations

• Oversee the design of marketing and promotional materials (print and electronic)
• Manage Dental Office advertising/recruiting ads for new staff
• Implement marketing strategies
• Coordinate event planning, volunteer and mentorship opportunities,

community outreach, and similar programs

• Assist with Dental Office facility management

Social Media

• Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
• Supervise the creation of appropriate and engaging social media content
• Monitor and manage comments and questions that arrive via social media channels
• Develop and implement a strategy for handling reviews on sites such as Yelp
• Stay current with trends in the dental profession and social media in general

PERSONNEL REQUIREMENTS
Education/Experience

• High school diploma or equivalent; some college preferred
• Dental experience preferred
• Working knowledge of computers for word processing, insurance claims processing

and records management [list computer software experience required including any specific dental software]

• Knowledge or experience in staff management

Interpersonal

• Excellent communications skills
• Team player
• Conflict resolution experience
• Customer service or patient relations experience
• Ability to communicate all concerns to the dentist

Job Type: Full-time

Pay: From $22.00 per hour

Schedule:

• 8 hour shift

Work Location: In person