Dental Office Manager

JOB OVERVIEW: The Dental Office Leader is a key member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients. This person will lead all non-clinical aspects of the dental practice including operations, marketing outreach, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, and overall performance of all non-clinical staff.

REPORTS TO: Regional/Market Leader

SCHEDULE: This position requires a flexible schedule that may require extended hours as business requires – including evenings and weekends.

QUALIFICATIONS:

BA in Business Management preferred

At least 2 years dental experience is preferred

2 years of customer service experience is required.

5 years of previous leadership or management experience is preferred

Excellent time management skills

Previous dental assisting experience is highly desirable

Dental practice management software (Open Dental/Dentrix) experience helpful

Working knowledge of MS Office and/or Google Suite Technologies

Experience with social media marketing is a plus

Bilingual (Spanish) is preferred

This position may require the employee to use his/her personal vehicle to travel to different work sites during the course of the work day, which means you would need an active, valid Driver’s License.

ESSENTIAL FUNCTIONS:

Champion Rodeo’s High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.

Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.

Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.

Maintain team accountability to Rodeo’s policies and procedures

Dedicated focus to Patient Outcomes and Patient Experience

Foster team collaboration, share information and ideas, and push team to innovate

Direct the daily huddle, communicate staff assignments and plans, and motivate team

Ensure Office Readiness Checklist is completed each day before opening

Monitor all office functions to ensure Employees are engaged and performing properly

Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately

Identify potential patient escalations and engage the Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues

Build strong relationships with all doctors to facilitate treatment and employee satisfaction

Ensure all record keeping is 100% accurate at all times. Ensure all patient cash deposits are processed weekly as per Rodeo regulations.

Make sure the staff always remains 100% credentialed and certified, while performing their duties

Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements

Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs

Immerse yourself and office personnel in the surrounding community for greatest outreach potential

Performs all other duties as assigned

PHYSICAL REQUIREMENTS:

Prolonged sitting and standing as needed

Ability to lift up to 15 lbs.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Dental Office Management: 3 years (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Laredo, TX 78045: Relocate before starting work (Required)

Work Location: In person