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SalaryTitle: Credit Services Representative (Non – LO – Administrative/Clerical)
Job Status: Full Time/Hourly
Department: Credit Services
Reports to: Credit Services Team-Lead
Salary Level: 5
Amount of Travel Required: None
Campus Workstyle: Remote Optimal
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.
POSITION SUMMARY:
The Credit Services Representative position exists to complete applications received from the Home Center for the purpose of credit approval.
ESSENTIAL FUNCTIONS:
- Ensures compliance with company guidelines and state and federal regulations by calling consumers on no more than three items for the sole purpose to obtain credit approval via in-house LINK system.
- Sends application to Loan Specialists (LOs) if more than 3 items are required to complete the application.
- Ensures company guidelines and state and federal regulations are met by auditing processes for compliance.
- Inputs data accurately into the system.
- Verifies information obtained on the application.
- Promotes company image through professional service and actions.
- Performs other duties as assigned.
QUALIFICATIONS:
- High School Diploma or GED required.
- Associates or bachelor’s degree preferred.
- Computer competency with Microsoft Office and typing skills of no less than 45 wpm with no errors.
- Great attention to detail and organizational skills.
- Ability to work in a team environment.
- Able to work flexible hours.
- Must have good telephone etiquette.
- Willing to learn, hard-working, determined, and assertive.
PHYSICAL DEMANDS:
- Must be able to remain in a stationary position 75% of the time.
- Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
- 90% communication methods completed over the phone.
- Must be able to exchange accurate information at all times.
- Ability to identify and assess account status and determine appropriate process.
- Constantly works in an indoor temperature controlled, sealed window office environment.
BENEFITS:
- Enjoy work from home flexibility in this fully remote position!
- Medical and Dental Plan with Prescription Coverage and Vision
- Competitive benefits including 401(K) includes 100% company match of the first 4%
- Paid time off days (PTO), maternity/paternity leave, and holidays
- Community involvement including Volunteer Paid Time Off (VTO)
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
- Collaborative and energetic work environment
- Professional development and promotion opportunities
- Competitive bonus programs
Here are some more reasons to choose Vanderbilt Mortgage!
- A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
- Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
- Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
- As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
- At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
- Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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