Dental Insurance Collections Specialist

This posting is solely being used as a pipeline requisition for our talent pool.

DECA Dental Group| Ideal Dental is a Dallas-based, clinician founded and clinician-led, dental service organization that has been delivering high-quality, affordable dental care to patients since 2008. DECA is actively expanding its footprint coast to coast under the brand Ideal Dental. Ideal Dental's culture is founded on a patient-centric model. The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visitdecadental.com and myidealdental.com. 
 
You will love coming to work in aMODERN, FULLY DIGITAL, PPO/FFS OFFICE. Check out our thousands of five-star reviews! 

What do we offer? 

• Medical insurance 
• Discounted dental benefits for the employee, their spouse, and dependent children 
• Vision  
• Long-term disability  
• Short-term disability  
• Life insurance 
• Accident coverage  
• Paid holidays 
• Paid Time Off (PTO) 
• CPR recertification 
• 401K 
• Employee scholarship program 
• Employee discount program through benefits hub

We invest heavily in our team members with COMPETITIVE PAY AND BENEFITS, a culture of promoting from within, and a clearly defined LONG-TERM CAREER PATH. We believe in WORK/LIFE BALANCE and LEAVING THE OFFICE ON TIME. With PAID TRAINING you are set up for success in the office. You will join a network of supportive teammates who keep your career goals at the forefront. If you enjoy having fun in the office while working hard, Ideal Dental is the perfect fit for you!  

• Following up on dental billing and accounts receivable for all payer types
• Processing Dental Insurance EOBs, appeals, denials, and following up with denial resolutions appropriately
• Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes
• Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods
• Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly
• Performing other duties as required to support the Billing department.

• Demonstrate excellent decision making, analytical, and problem-solving skills 
• Must be extremely detailed oriented and organized
• Ability to effectively and professionally communicate verbally and in writing with all levels of the organization
• Ability to work independently and in a team setting
• Must have exceptional time management and customer service skills
• High school diploma or equivalent
• Minimum of 1 year of dentistry experience with knowledge of electronic billing (Eaglesoft preferred)
• Previous experience in dental is required