Dental Front Desk

REQUIREMENTS

If you are currently working in corporate dentistry and would like to pivot to private practice, this may be the ideal career opportunity for you! We are looking to round out our administrative team, specifically for a hygiene scheduling coordinator.

Ideally 3-5 years of dental office experience
Dentrix Ascend experience preferred
Friendly team-oriented personality & always eager to keep learning
Must be detail oriented in order to prepare and process business correspondence.
Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

POSITION SUMMARY

Under direct and indirect supervision, the Front Desk Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, credit transactions, and other basic financial support functions. Opportunities for daily and monthly performance based bonuses.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Sitting 80%.
Standing/walking 20%.
Moderate noise levels from dental and other lab equipment.
Medical, office, and lab setting.
Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
Exceptional hand dexterity and typing skills to work with standard software programs provided.

RESPONSIBILITIES

Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Learn to operate new office technologies as they are developed and implemented.
Memorize and use scripts effectively both over the phone and in person.
File and maintain records.
Collect, sort, distribute, and prepare mail, messages and courier deliveries.
Input data into computer by typing at least __ WPM with minimal errors.
Provide information about the practice, such as location of offices, employees within the organization, or services provided.
Transmit information or documents to patients using computer, mail, or facsimile machine.
Balance credit transactions and provide basic financial clerical support duties.
Present cases to patients.
Must always represent the practice in a professional, pleasant, and cooperative manner.
Maintain regular attendance and adhere to assigned work schedule and office policies.
Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
Must be able to work both independently and cooperatively in team settings.
Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
Other duties and tasks, as assigned periodically.

Job Types: Full-time, Part-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Administrative Assistants & Receptionists: 1 year (Required)

Work Location: In person