Delivery Manager

Delivery Manager
We are seeking a professional Delivery Manager to join our award-winning team!
Are you aspiring to grow and become a leader/authority in your field? Do you wish to stay on top of your game while learning new skills to help you in your career? We are hiring and growing those who want to develop and share their knowledge with others.
At Intertech, building smart technology is just the beginning. Working as part of the Intertech consulting team elevates your work to a higher level. Are you stuck on something? Chat with some of the most experienced consultants in the Twin Cities. Clients know when they get one of our consultants, they gain access to one of the most complete development teams in the Midwest.
About Us
Intertech is a leading Minnesota-based software development consulting firm with a?national presence. We’re proud of the team we've built and the clients we've served. When we began, we wanted to create a special place for the best people and work with exceptional customers - customers who shared our values and saw us as strategic and whose business we could impact using practical technology.?
Intertech’s unique blend of consulting and training has empowered technology teams in small businesses, Fortune 500 corporations, and government agencies. With our approach of doing, teaching, and mentoring, we believe a finished project isn’t the end. It’s the beginning of a better team building smarter technology.
If Intertech sounds like a place where you could thrive, check out this new opportunity on our team:
Position Description:
The Delivery Manager position primarily focuses on interacting with clients and consultants to meet project commitments. This position will manage customer-facing engagements by providing process leadership, developing release timeline(s), activity planning/sequencing, negotiating scope/budget, staffing alignment as needed, and partnering with the Account Executive to support the client. Responsible for managing consultant allocation across the engagement, ensuring the best fit of consultant capabilities against customer needs, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing. Interaction across the company includes all consultants, sales, project managers/engagement managers, and senior leadership.
Responsibilities:

• Responsible for successful project delivery using an appropriate agile methodology to ensure the proper communication of expectations. This is a billable role to the client.
• Execute the engagement strategy from the Account Executive for each project at the assigned client to proactively drive client issues or opportunities to solution.
• Demonstrate practical application of delivery methodologies, like Agile, to blog about the benefits of the techniques.
• Develop and optimize tools and processes necessary for efficient and effective project delivery to evangelize and promote positive change throughout all engagements.
• Coach consultants and client teams on techniques to improve efficiency in delivering on engagements.

• Facilitate weekly consultant huddles for all clients assigned to the Delivery Manager for project work and staff augmentation engagements.
• Facilitate project onboarding and off-boarding activities and create collateral, tools, and processes to make these more efficient and effective.
• Coordinate and contribute to various pre-engagement activities such as proposal writing, client calls/visits, Statement of Work details, skill matrices, and other communication.
• Facilitate engagement transition events with the Sales team and Consultant(s).
• Review performance metrics and make recommendations.

• Consultant Engagement Support

• Gather feedback for each consultant within the context of an engagement amongst peers and valid external contacts.
• Seek opportunities to align the consultant's needs to the client's needs, working with the consultant to create SMART goals to achieve that alignment.
• Review Consultant Profiles to ensure consistency and high quality, working with the consultant to refine their profile on a consistent basis.
• Utilize and maintain the professional services automation (PSA) tool for allocation tracking.

Skills and Experience:

• A working understanding of software project delivery methodologies (Agile/Scrum, Waterfall, Hybrid, etc.) and Application Lifecycle Management.
• Experience working within the consulting process, including familiarity with professional services (preferably contracting) environments. Understanding the fundamental dynamics of day rates, margins, time tracking, and internal scheduling functions is a plus.
• Must possess excellent planning, time management, decision-making, presentation, and organization skills and a proven ability to effectively perform in a fast-paced, high-growth, rapidly changing environment.
• Excellent communication skills, including effectively and efficiently managing stakeholders.
• Ability to work with all levels with a highly collaborative working style, with experience leading through influencing versus authority.
• Familiarity with software consulting or system integration operations and nuances of delivering software development projects.
• Attention to detail and ability to manage data accurately.
• Ability to handle multiple projects and priorities, managing conflicting demands.

• Ability to create new tools and processes and manage the rollout and adoption of those tools.
• Intermediate to advanced skills with MS Office, Word, PowerPoint, and Excel. Visio skills are a plus.

Education and Certification:

• Total commitment to Intertech’s values of attitude, commitment, and excellence
• Bachelor’s Degree from a 4-year college or university. Equivalent related experience and education may be substituted for the degree.
• A minimum of 5 years of consulting or software delivery experience is preferred.
• Project Management or Agile certification is a plus.

Why Intertech?
At Intertech, we recognize that our people are why we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development, and advancement.
In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package. Here are a few other fun benefits that come along with a job at Intertech:
Cool Bonuses

• 3-month paid sabbaticals
• $1500 home office setup stipend
• Work from home when projects/clients allow
• Fully stocked break rooms with free food and drink
• Quarterly, catered company dinners and a business review
• Monthly barbecues and Lunch-and-Learns
• Open and transparent communications within the firm, which means you have a voice in the strategy and direction of the company
• An environment that allows staff growth, personally and professionally, through challenging projects

Balance
Some companies flaunt work-life balance in company brochures. We live it. On average, Intertech consultants worked 40.25 hours per week over the last year. We don’t believe in those 60-70 hour weeks at other consulting firms.
The Basics

• Full medical, dental, long/short-term disability, and life insurance benefits
• 401(k) with company match
• Paid time off and sick time
• Bonuses for utilization
• And more

Company Rating and Awards
Oh yeah, we've won a few awards too - more than 50 - including:

• Glassdoor, a rating of 4.9/5.0, 100% of reviewers would recommend Intertech to a friend
• Fortune Magazine, Best Small Workplaces in Tech, and Best Company for Workplace Flexibility
• The Business Journal, Great Places to Work (14-time winner)
• Star Tribune, Top 100 Workplace (first place in our category)
• Minnesota Business Magazine, 100 Top Employers (first place in our category)
• Inc. 5000, One of the Fastest Growing Firms in America (7-time winner)
• Star Tribune, Top 100 Workplace Special Award Winner (Ethics)