Dba Data Analyst (Business Services Analyst, Associate)

Tacoma Venues & Events is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program.
TVE is seeking a Data Analyst (Business Services Analyst, Associate classification) capable of assisting our management team to drive strategy with data and actionable insights. This position is responsible for understanding overall TVE operations, generating and analyzing internal and external data, and making recommendations to improve TVE's decision making in support of our goals. To accomplish this task, the Data Analyst works with all departments to understand, define and document their overarching business objectives. The successful candidate for this position will be the organizational champion for data-driven decision making and foster an environment that promotes innovation and implementation of best industry practices to improve service delivery and efficiency.
Key responsibilities

• Develop data insights and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements to the overall data eco-system.
• Combines data as needed from disparate data sources to complete analysis and builds processes to advise the business of Tacoma Venues & Events including analyzing the competitive marketplace, economic impact, and otherwise influence leadership data driven decisions.
• With minimal oversight, effectively communicate difficult and complex analysis to colleagues possessing a wide range of backgrounds and perspectives
• Complete ad hoc data queries and effectively present analysis using written reports and data visualizations.
• Understand legal obligations related to data collection and privacy and advise digital staff.
• Develop budget projections for potential events including expenses, projected revenues, ticket scaling and ancillary revenue sources.
• Serve as primary point of contact, administrator, and subject matter expert for core TVE internal databases and programs, including ticketing, booking/event planning, and CRM. Develop cross functional data sharing between programs.
• Create and develop reports and dashboards for data visualizations to support the day-to day needs of TVE, including customer demographics, marketing metrics, event data, economic impact, and City-wide initiatives (Racial Equity Action Plan, Climate Action Plan, etc.).
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work closely with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Develop then pursue ongoing in-depth knowledge of the industry, sharing insights, trends, benchmarking and best practices
• Use historical data to create predictive analysis necessary for large scale event pricing, attendance, and revenue
• Work in tandem with the City of Tacoma Information Services team to develop best practices both within the department and in cooperation with the City's SOPs
• Ad hoc special projects as required or as necessary.

Additional information about the Tacoma Venues & Events venues can be found at www.tacomavenues.org

Benefits
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Desired Qualifications
Graduation from an accredited four-year college or university with major course work in computer science, economics, mathematics, database administration, business analytics, sports/venue/music management program or completion of a certificate program in similar
Minimum one year experience data analytics, business intelligence, statistics, ideally in a stadium, arena, convention center, conference center, professional sports team or other similar experience.
Ability to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required.

• Understanding of Complex SQL and Statistical Methods.
• Experience and comfort with multiple Business Intelligence tools.
• A passion for finding creative & simple solutions for complex problems.
• Experience building web applications and interactive data visualizations
• Excellent communication skills with the ability to communicate information clearly to a wide range of stakeholders.
• Highly organized to ensure all aspects of the work are carried out in an efficient and timely manner while delivering a superior work product
• Solutions focused and a keen problem solver with the ability to think outside of the box; investigate situations and issues, gather and analyze data, and prepare detailed reports and recommendations.
• Results-driven, possess an optimistic team-first attitude, and have excellent organizational and leadership skills.

Employment Type: Classified