Data Steward / Salesforce Data Assistant

Job Summary:

JOB DESCRIPTION – Data Steward / Salesforce Data Assistant

Location: United States, flexible, remote

Division: Ticketmaster North America, Client Support & Operations – Strategic Initiatives

Contract Terms: Part-time, up to 29-hours per week

THE TEAM

The Strategic Initiatives team provides centralized business essential services for the Client Support & Operations organization in Ticketmaster. These core functions include all things Salesforce globally. Salesforce enhancements management, ownership of reporting and dashboards, various high-level analysis and implementation of strategic projects tied to OKR’s and key team functionally.

THE JOB

The Salesforce Operations Assistant works within Ticketmaster Client Support & Operations organization, focusing on Salesforce data and global project initiatives. Overall, the goal is to help this organization with tasks standardizing data and improving processes with nearly all their work in Salesforce, which will allow better reporting and data driven decisions.

WHAT YOU WILL BE DOING

• Work with the Client Support & Operations leaders to help manage our global Salesforce CRM instance
• Analyze and improve data quality by running reports and identifying data that requires clean up or updates
• Clean up Salesforce data and come up with processes to help establish best practices to maintain our Salesforce data. Below is a sample of type of clean up required:
  • Update PE (Product Enablement) records – ensure that this is on both parent account and venue account
  • Account records, de-duping accounts and ensuring that Account records have key information such as all contact details and account owners
  • Update Asset records (e.g. type of hardware a venue client has installed)
  • Cases – reviewing and closing old cases
  • Reports / dashboards clean up and add new filters
  • Streamline Fields and naming conventions
  • Update empty fields (e.g. country)
  • Sync client product database with Salesforce Account records
• Partner with our Salesforce Support & Operations lead; focusing on tool optimization, implementation of new features, testing and writing requirements for new features, and managing reports/dashboards

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Previous experience with CRM software, preferably Salesforce
• Bachelor’s Degree recommended
• Data management, understand data processes and looking at large and different data structures
• Experience working with databases and the general understanding of how data structure works
• Previous Ticketmaster experience a plus, especially time working in the client support organization, thus having a firm understanding of the people, products and projects
• Extreme attention to detail and organizational skills
• Critical thinking and problem solving through data and analysis
• Advanced Excel skills (such as VLookups and pivot tables)

YOU (BEHAVIOURAL SKILLS)

• We are looking for someone who is detailed oriented and shares our vision where we work globally to drive efficiency for the betterment of our employees and clients.
• Be curious about our data and ask questions
• This role will allow you to be creative in solving data problems focusing on Salesforce with a lot of positive impact
• The days and hours will be flexible most of the time, but we will need some flexibility on your side to work to meet specific deadlines to complete projects.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position in Washington is:

$40.00 USD - $50.00 Hourly

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid . It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee’s salary history will not be used in compensation decisions.