Data Operations Support (Remote)

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer.

Our team members include people like you enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

As aData Operations Support, you will provide exceptional customer service to our clients by providing professional and timely resolution to all requests and tickets. Work with key stakeholders both internally and externally to find the best solutions and ensure a positive experience for our clients.

Here's how

• Provide first-line-of-support by answering customer questions and assisting with issues related to services and products
• Effectively track all calls and emails in CRM and maintain good account structure for new, closed, or modified user or location accounts
• Conduct timely and knowledgeable phone and email support for clients both during hours and off hours, when necessary

• Strive to deliver first time resolution on 80% of customer inquiries and issues
• Act as our client's representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner
• Handle heavy call volume periods with high service and excellent attention to detail identifying opportunities for efficiency gains and additional support during low call volume
• If further assistance is required, escalate to the appropriate tier and provide communication and timelines to the customer
• Collaborate with staff management to prepare and ensure adherence to best practices
• Partner Customer Success and other team members to ensure customer risks are identified and documented within customer success plans and playbooks

What you bring to the role

• Advanced knowledge of Microsoft Office Suite, especially Excel and CRM/ticket management tools such as Salesforce and Jira
• High level of professionalism, accountability and desire to serve the customer's needs
• Problem solving, critical-thinking and organizational skills required
• Highly detailed oriented with excellent written and verbal communication skills
• Ability to prioritize and balance workload, adhere to deadlines and demonstrate agility as business needs change
• Agriculture and/or SaaS software experience preferred

Education & Experience

• Bachelor's degree in Agriculture, Business Management or related degree
• 1-3 year's relevant experience in a customer support, customer service or a sales related role

Job Information
Location - Remote (USA)
Employment Type - Full Time
Career Stream Level - S3

The US base salary range for this position is: 44,000-55,000 USD. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

#LI-Remote