Data Entry / Customer Service

Are you looking to progress in your career with a fast-growing food safety company? Are you a hardworking, collaborative team member ready to hit the ground running and get the job done? Then we are looking for you!

What we do:

Matrix Sciences International Inc. provides a uniquely comprehensive scope of laboratory, advisory, research, agriculture, sensory and data management services that support our customers’ confidence in bringing safe, quality food to market.

Why it matters:

This work allows clients to identify potential contamination before it impacts their products and helps them feel confident that their products meet their quality standards and are safe for consumption in the market.

Role summary:

This position is a full-time, hourly position reporting to the Lab Supervisor. The Data Entry Technician performs all paperwork, technical and non-technical procedures required to receive, process, and submit samples for laboratory testing. The Data Entry Technician will also forward accessioned samples to designated laboratory locations while locating and correcting any discrepancies.

What you’ll do:

• Receives samples when delivered to the laboratory in Canton, MA.
• Removes samples from transport bags, verifies proper identifiers on all ARF’s and samples.
• Identifies any discrepancies or omissions on the paperwork or sample, collects the data or contacts the ordering party according to laboratory procedure.
• Assigns specific computer-generated identification numbers to samples, checks for accuracy and records all items processed.
• Prepare samples for delivery to designated laboratory locations.
• Assists with sample storage and retrieval.
• Maintains a clean and organized work area. This includes disinfecting the workstation, restocking supplies, breaking down boxes and trash removal.
• Reads, understands, and follows applicable Standard Operating Procedures (SOP's), including safety and quality procedures.
• Participates in improving lab efficiency, quality, and cooperation.
• May include cross training to perform basic Laboratory Assistant or clerical duties.
• May also be responsible for various support activities, including but not limited to Data Entry, answering phones, shipping, receiving, equipment assembly, inventory, and other related duties.

What you have:

• High school diploma.
• Background in Biological Sciences preferred.
• Information technology literacy with working knowledge on Microsoft Office Suite and LIMS system a plus.
• The ability to communicate with people at all levels of the organization, clients, and external agencies.
• Open, agreeable, and professional behavior when gathering and referring information to the appropriate member of the team.
• The ability to listen actively when spoken to and effectively communicate their thoughts to others.
• Work schedule of Mon-Fri 8A-4P, with some evening and weekend hours as needed depending on sample volume

What we offer:

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Short-Term & Long-Term Disability
• Accident & Critical Illness
• Paid Time-Off
• LifeLock Protection
• Tuition Reimbursement
• Employee Referral Program

Location:

• Canton, MA

EEO Statement

Matrix Sciences International Inc. is an Equal Opportunity Employer. Matrix Sciences is committed to a policy of Equal Employment Opportunity for all applicants and employees. We treat all employees and applicants in conformance with both the spirit and letter of federal, state, and local employment discrimination laws, regulations, and Executive Orders. The Company makes all employment decisions without regard to a person's race, color, religion, gender (including gender identity or expression), national origin, ancestry, sex, sexual orientation, medical condition, marital status, age, physical or mental disability, genetic information, veteran status, uniform services membership status or any other characteristic protected by law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.