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Form of workData Center Technician I, Information Resources Client Services - Desktop Support
Job Summary
The main responsibility of a Data Center Technician I, is to support Data Center operations and is knowledgeable of Data Center support principles that help ensure continuous systems and facility uptime. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8:00 - 5:00 pm, and periodically assigned after-hour support and availability to receive pages 24-7. Work is primarily performed in general office area. As our ideal candidate, you will have general IT experience, Data Center related experience is a plus. We are looking for someone with excellent communication skills, enjoys working in a team and is a great fit within our group.
Experience and Education
Minimum Requirements
Work requires analytical, diagnosing, and troubleshooting skills. Work requires exercise of moderate judgment. Work requires ability to troubleshoot and diagnosis system and hardware related issues. Work requires basic knowledge of various network cabling mediums including Fiber and Ethernet. Work requires basic knowledge of enterprise server operating systems (Windows/Unix/Linux) and core Microsoft platforms and products. Work requires soft skills such as collaboration, teamwork, communication (written and verbal), problem-solving, detail-oriented, and ability to manage time.
Working Conditions
This position is a 24/7, onsite position. Must be flexible and willing to cover shifts of any hour with short notice. Work is primarily performed in general office area. Infrequent travel to remote facilities may be required. Will also be scheduled to work during off-hours change-windows of time that may fall outside of normal business hours or during the weekend. Will be periodically assigned after-hour support and able to be paged 24-7. This position requires the ability to lift up to 35 lbs. and work on ladders or with heavy equipment.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion.
Job Summary
The main responsibility of a Data Center Technician I, is to support Data Center operations and is knowledgeable of Data Center support principles that help ensure continuous systems and facility uptime. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8:00 - 5:00 pm, and periodically assigned after-hour support and availability to receive pages 24-7. Work is primarily performed in general office area. As our ideal candidate, you will have general IT experience, Data Center related experience is a plus. We are looking for someone with excellent communication skills, enjoys working in a team and is a great fit within our group.
Experience and Education
Minimum Requirements
- High school graduation supplemented by successful completion of vocational training in information technology and at least one (1) year of job-related experience.
- May be required to submit to a federal background investigation.
- Data Center Raised Floor Support
- Rack & Stack
- Structure Cabling
- Server Hardware Support
- Stockroom and Inventory management
- Monitors and responds to failures including those related to power, hardware, network, and facilities.
- Analyzes system events/alerts and diagnoses potential root causes.
- Utilize elevated access and sound judgement during remediation processes.
- Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
- Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
- Conducts issue tracking and responds to incidents in a timely manner.
- Multitasks to prioritize and complete incoming events with effective response time.
- Interacts with clients via written communication and phone and showcases high quality customer service.
- Performs other duties as assigned.
Work requires analytical, diagnosing, and troubleshooting skills. Work requires exercise of moderate judgment. Work requires ability to troubleshoot and diagnosis system and hardware related issues. Work requires basic knowledge of various network cabling mediums including Fiber and Ethernet. Work requires basic knowledge of enterprise server operating systems (Windows/Unix/Linux) and core Microsoft platforms and products. Work requires soft skills such as collaboration, teamwork, communication (written and verbal), problem-solving, detail-oriented, and ability to manage time.
Working Conditions
This position is a 24/7, onsite position. Must be flexible and willing to cover shifts of any hour with short notice. Work is primarily performed in general office area. Infrequent travel to remote facilities may be required. Will also be scheduled to work during off-hours change-windows of time that may fall outside of normal business hours or during the weekend. Will be periodically assigned after-hour support and able to be paged 24-7. This position requires the ability to lift up to 35 lbs. and work on ladders or with heavy equipment.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion.
