Data Analyst Contact Center

The Data Analyst Contact Center facilitates the successful adoption, implementation, and monitoring of various regulatory and quality reporting initiatives in the Contact Center. Responsible for managing work plans, monitoring regulations, meeting reporting deadlines, producing regular and timely status reports, tracking performance, education, and acting as a liaison to coworkers and multidisciplinary workgroups in a highly collaborative atmosphere. An experienced data analysis professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of operational strategies will promote data driven decisions and provide leaders with valuable insights into their operations. This position is primarily responsible for supporting the Contact Center platform and all adjunct systems on a day-to-day basis with experience designing and supporting omni-channel Contact Center applications.

REQUIRED QUALIFICATIONS:

Bachelors  

2 years of experience running queries and analyzing data

2 years of experience using moderate to advanced level statistical tools

Experience with data models and reporting packages

PREFERRED QUALIFICATIONS:

Master's degree in Data Analysis, Computer Science, Business, or other quantitative discipline 

Experience working in a Contact Center environment

Experience with Epic, or similar health information system and database

Familiarity with OSF services, organizational practice, principles, and mission

Functional understanding of SQL

Demonstrated ability to analyze large datasets

Proven ability to write comprehensive reports

Analytical, with an inclination for complex problem-solving

Strong attention to detail

Customer service and communication (verbal & written) skills, including patience and flexibility with a variety of user knowledge levels and skill sets

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

Experience the OSF culture and community by clicking here.