D365 Client Services Consultant

Blue Horseshoe helps empower companies to define and plan their enterprise strategy, connect and collaborate with business applications, and optimize and execute supply chain operations to Fortune 500 and mid-market businesses throughout the world. Our team has created a culture of collaboration and accountability mixed with personal well-being and community involvement. We keep our employees satisfied by giving them long term career growth opportunities, creating a unique "family" culture, giving them the tools they need to succeed, and challenging them in their career.
We’ve got something pretty special here at Blue Horseshoe. Our team has created a culture of collaboration and accountability mixed with personal well-being and community involvement. We keep our employees satisfied by giving them long term career growth opportunities, creating a unique "family" culture, giving them the tools they need to succeed, and challenging them in their career.
Blue Horseshoe has been named one of the best places to work in Indiana four years in a row, along with being named a Top Workplace by the IndyStar for eight years. To support our continued growth and to improve our client satisfaction and retention, Blue Horseshoe Solutions is looking to add a D365 Client Services Consultant. This position has the responsibility to manage and develop existing client relationships by providing expertise to assist clients with maximizing their investment and partnership with BHS. The D365 Client Services Consultant will provide a wide variety of services and a key contributor to retaining clients and determining the clients’ level of satisfaction with BHS.
What can you expect?

• A fast-paced organization with a bright future
• An engaged team with a commitment to shared values and goals
• Collaboration with your manager, members in the organization, and teammates to help achieve personal, project, and organizational goals
• Engaging and challenging work

What do we expect?

• Build positive client relationships and respond to client questions, concerns, or needs
• Provide specialized services for clients with specific efforts which also requires troubleshooting problems and identifying solutions
• Regularly interact with our client base to effectively and efficiently respond to client submissions to troubleshoot problems and identify solutions
• Functional knowledge of software configurations, software fixes and new enhancements, system turning and performance, training, and liaison with other ISV solution providers
• Conduct meetings with clients to review and provide updates on their support issues and set status, criticality, and priority of outstanding issues
• Independently apply subject matter expertise to track, analyst, report, and apply the most appropriate course of action.
• Responsible for the coordination of communication and interaction required for implementation of product promotions, process changes, and new fixes/products.
• Proactively provide client service for clients by recommending process/software changes to improve customer satisfaction
• Act as key resource to internal co-workers and external clients.
• Be responsible for monitoring customer or product trends, proactively providing problem resolution on issues involving customers and interfacing /negotiating / problem solving with internal groups to increase customer satisfaction.
• Effectively promote and discuss BHS offerings and solutions with client base.
• Retain current client base and expand footprint through client project transitions to the Client Services team
• Ensure BHS is meeting the SLA’s of support agreements with clients
• Ensure proper escalation/prioritization of issues for clients as needed
• Keep client information up to date in CRM and other systems as necessary
• Assist the client in maximizing the return of their investment with BHS
• Ability to travel up to 30% annually

Here's What We're Looking For:

• 3+ years of relevant experience and at least two full life-cycles of Microsoft D365 implementation experience

o. Preferred: WMS, finance, or production experience in D365 or AX 2012 R3

• Bachelor's degree or high school diploma with at least 6 years relevant experience
• Ability to organize and prioritize workload while maintaining frequent communication to manage customer expectations appropriately
• Proven record of driving issues to resolution with great customer satisfaction
• Experience of managing escalations from initiation to settlement
• Ability to thrive in ambiguous, fast paced, and changing work environment
• Must be legally eligible to work in the US or EU on a permanent basis without sponsorship

Why You Should Work at Blue Horseshoe:

• Work with talented individuals to build a highly successful business that is revolutionizing the supply chain and enterprise software industry
• Ability to make a meaningful impact on a growing organization
• Internal and external professional development, coaching, and continuous education opportunities
• Amazing benefits and company perks

Blue Horseshoe is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, disability, sex, sexual orientation, national origin or any other consideration made unlawful by applicable federal, state or local laws.