Cyber Security Analyst

NO RELOCATION offered, remote work options not offered

This is a junior position that manages and monitors events from internal security devices, and authentication services associated with the organization’s security controls. Incumbents will possess technical analytical skills while providing accurate analysis of security related problems. They have a well-rounded networking background and are responsible for performing extensive troubleshooting of customer issues in the fast-paced SOC. This individual is user-focused and works to resolve user needs in a timely manner. These needs may involve resolving hardware/software failures, investigating and responding to security threats, and making change requests to the security policy of company devices.

Essential Duties and Responsibilities

This involves handling events such as identifying security issues, extensive troubleshooting and coordinating resolution or restore using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats or network connectivity issues. Regularly provide high-level modification recommendation and diagnostics of remote network security issues.

Professionally and courteously answer inbound security-related calls and provide customers with best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security related user complaints, and escalate according to established procedures.

Ensure that the company is implementing best practice security policies that address business needs while protecting vital corporate assets.

Individual must be able to perform with minimal supervision of routine duties; concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule formats; and be able to handle multiple tasks simultaneously.

Individual must have a passion to learn and the ability to retain knowledge and training. For the right person, technical skills needed for this position will be taught on-site.

This is a full time position

Education:

Associate Degree or equivalent experience.

Functional/technical knowledge/skills:

• Background in networking or security to include intrusion detection/prevention.
• Functional experience with Linux
• Excellent written, verbal communication and organizational skills.
• Basic knowledge and experience with PC’s, LAN topologies, routers, hubs, and terminal servers.
• Knowledge of security applications such as IDS, Security Event Management, and anomaly detection tools.
• Basic knowledge of VPN technology
• Basic understanding of network diagrams
• Basic understanding of packet captures
• Basic understanding of the OSI model
• Strong interpersonal and user service skills
• Knowledge of Unix and Windows operating systems
• Experience with processes in functional areas (i.e., trouble management, fault management and incident management)
• Must not be afraid of the phone
• Must be able to speak and present in front of people

NO RELOCATION offered, remote work options not offered

Work Remotely

• No

Job Type: Full-time

Pay: $35,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Experience:

• Linux: 2 years (Required)
• Computer Networking: 2 years (Required)
• Cybersecurity: 2 years (Required)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Relocate:

• Hagerstown, MD 21740: Relocate before starting work (Required)

Work Location: In person