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Title: CX Consultant
Location: Central Region (Houston, TX)
Job Type: Full-time with Benefits
Who We Are:
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Who We Are Looking For:
MSX is looking for an Automotive Dealership Customer Experience (CX) Coach to focus on process bottlenecks or breakdowns affecting the goal of the business profitability, productivity, CSI, and SSI. Once you've targeted the opportunities for improvement within their organization, you'll propose long-term training and business advisory solutions to enhance sales, service, and customer loyalty.
What You Will Work On:
- Travel to Stellantis dealerships and facilitate workshops to identify process bottlenecks or breakdowns affecting the goal of the business profitability, productivity, CSI, and SSI, implement structural/process changes, and access personnel to determine leadership, service, and cultural gaps.
- Support the Customer (CX) at the dealer level by first understanding every aspect of the customer journey and then leveraging strategic insights, data, and analytics to drive continuous improvement efforts
- Use your passion for developing relationships and become a trusted partner with dealer leadership and frontline employees.
- Unify multi-disciplinary teams (Sales, Service, and Parts), stakeholders, and executives while executing high-quality strategies.
What You Bring:
- A critical thinker with the ability to diagnose and simplify complex issues and work towards well thought out decisions and results
- An innovative problem solver, able to disrupt and challenge assumptions to achieve better outcomes
- A strong collaborator, expert at bringing teams together and building commitment to a shared vision and goals
- 3-5 years of automotive leadership experience, i.e., coaching, consulting, in-dealer, or representative CSI/SSI
- Proven ability to design customized learning solutions to support client goals.
- Demonstrated ability to effectively collaborate with multiple stakeholders
- Strong Facilitation Skills
- Human-Centered Approach / Design Thinking
- Understands Emotional Intelligence
- Proficient with the 2021 Microsoft Suite/Office365, (XLS, Visio, PPT, Word)
- Tech Savvy
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Why you should join MSX:
- Annual Salary and Paid Time Off
- Focus on Work/ Life Balance
- Travel Reimbursement and Car Allowance
- Family Medical, Dental and Vision Coverage
- Disability Protection
- Flexible Spending Accounts
- 401K Savings Plan and company match
At MSX, we carefully consider a wide range of compensation factors to determine your personaltop of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
Apply NOW!!!
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