Cutomer Service Representative

Update: Looking for someone who lives within 50 mile radius of DE.

Job Description:

Handle inbound calls regarding claims status, rejections, and benefits, with proficient computer skills.

Previous medical experience preferred, with outbound outreach and escalation abilities.

Conduct telephone screening/surveys for care coordination.

Complete the Glider Customer Service assessment.

Schedule:

Work hours: 8:00 am - 4:30 pm or 8:30 am - 5:00 pm, Monday to Friday.

Requirements:

High school diploma/GED.

Comfortable in a high call volume role (100 calls/day, 50 outbound and 50 inbound).

1-3 years of Call Center experience.

Manager open to candidates with over 3 years of experience.

Expectations:

Effective communication and problem-solving skills.

Strong time management and multitasking abilities.

Training: 6-week period, adjusted based on needs.

Additional Skills:

Medical background and telephonic outreach experience preferred.

Job Types: Full-time, Contract

Salary: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

Experience:

• Customer service: 3 years (Required)
• Medical: 2 years (Required)

Ability to Relocate:

• Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: Hybrid remote in Wilmington, DE 19801