Family Services Representative

Purpose:

This position is located in Wilmington, DE. The Diocese of Wilmington/Catholic Cemeteries is seeking a Family Services Representative to meet with individuals and families to explain cemetery rules, standard operating procedures, and options for cemetery accommodations, merchandise, and services for both immediate need and pre-planning.

This is a full-time position, Monday - Friday, 8:30 am - 4:00 pm.

Essential Functions:

• Handle pre-interment conference, meet with immediate need families to discuss any previously purchased accommodation and provide all available current options, complete all required paperwork.
• Handle post-interment conference; meet with family to discuss all available monument options, complete all required paperwork.
• Handle transactions for payment of accommodations and monuments, complete all required paperwork.
• Review Church preferences/requirements for burial.
• Seek referrals and expand client base.
• Create and attend on-site informational opportunities at area parishes and other appropriate venues.

Qualifications:

• Associate’s degree in Business or related field and three years of professional customer service or sales experience in an office setting; or equivalent combination of education and experience.
• Familiarity with soft sales techniques.
• Excellent computer skills including Microsoft Office Suite.
• The ability to remain professionally compassionate while providing services to distraught families who have lost loved ones.
• Ability to function professionally both independently and as part of a team.
• Clear and concise oral and written communication.
• Valid driver’s license and insurable driving record.
• Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
• Commitment to the mission and values of the Catholic Diocese of Wilmington.

Requisition: 16

Job Type: Full-time

Pay: From $23.68 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have demonstrated familiarity with soft sales techniques? If so, please describe here.
• Do you possess excellent computer skills, including Microsoft Office Suite?
• Are you willing to undergo a post-offer criminal background check and drug screen in accordance with State and local law?

Education:

• Associate (Required)

Experience:

• Professional customer service or sales: 3 years (Required)

License/Certification:

• Driver's license and a insurable driving record (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Wilmington, DE 19808 (Required)

Ability to Relocate:

• Wilmington, DE 19808: Relocate before starting work (Required)

Work Location: In person