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Form of workModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.
As a Mod on this project, you'll do Tier 2 Customer Support, as well as handle detailed and technically-oriented simulation setups with our client's customers.
Project Hours (All Times Pacific):
Monday - Friday, 5 am - 3 pm (primarily need hours on Mon/Tues mornings between 5-7am PST)
Potential for coverage hours in the future
Hourly Rate:
To be discussed during the interview
Commitment:
7 hours per week
90 days, as needed
What We Are Looking For:
- is comfortable communicating with the client daily
- must have access to Excel
- has Zendesk experience
- able to craft professional responses from information and resources without a script
- proficient English skills
- can keep up with continuously changing & updating workflows
- is comfortable researching answers using provided resource material
- is comfortable with assisting people with account setup, locating information, and troubleshooting, both new and advanced users
- is very detail-oriented
- has the intermediate technical knowledge and a desire to understand the How of tech/digital environments
- Bonus: simple programming experience.
- Bonus: has taken at least 1 college course or equivalent
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What's In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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