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SalaryJob Description
General LabCorp job description for a Customer Service representative is :
Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., faxing, filing, and data entry).
Performs administrative duties as assigned by supervisor or manager.
We are currently working on a more expanded job description so the following may change:
LabCorp OTS National Call CenterCustomer Service Representative Job Description
General Purpose
Answer incoming calls from customers – respond to inquiries and questions, handle complaints, general troubleshooting problems and provide information.
Main Job Tasks and Responsibilities
- answer calls timely and professionally
- respond accurately and efficiently to customer inquiries
- research required information using available resources
- handle and resolve customer complaints within our department duties
- provide customers with service information
- enter customer information in accurate manner
- process supply orders, forms request and other application needs
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary with email, fax or other electronic devices (we are inbound this should be minimum)
- complete call logs
- produce call reports as requested
- follow policies and procedures including attendance, performance guidelines, and scripting
- consistently achieve departmental metrics such as
<= 1 hr Not Ready
Zero Return Calls to Queue or From Time Out
Average speed to answer < 20 seconds
Login time = 8 hrs
Abandon rate < 3%
- operating within organizational chain of command
- and any other tasks and responsibilities assigned by the supervisor or manager
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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