Customer Support Specialist

Job Title:Customer Support Specialist

Company Overview:

Feynlab is at the forefront of developing and manufacturing innovative coating products for the automotive and industrial sectors, and we are now making strides into additional markets. We take pride in delivering exceptional products that enhance and protect surfaces while providing outstanding customer service. Our current expansion presents an exciting opportunity for a Customer Support Specialist to join our team. This role is pivotal in ensuring our clients receive an exceptional support experience.

Job Location: Remote

Job Type: Full-time

Job Summary: As a Customer Support Specialist at Feynlab, you will play a crucial role in ensuring our customers receive top-notch service and support. You will be responsible for addressing inquiries, resolving issues, providing information about our ceramic coating products, and ensuring customer satisfaction. The ideal candidate is passionate about delivering excellent customer service, possesses strong communication skills, and has a deep understanding of our products and services.

This remote position offers flexibility in work hours, suited for those who thrive in a dynamic environment outside the conventional office setting. The successful candidate will embody our commitment to customer service excellence, demonstrating professionalism, a positive attitude, and a problem-solving mindset in every interaction.

If you are a motivated individual with a passion for excellence and a desire to make a significant impact in a growing company, Feynlab is the place for you. Apply now to become part of our dynamic team.

Key Qualifications:

• High school diploma or equivalent
• Proven experience in Customer Support or a related field
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Knowledge of ceramic coating products and applications is a plus (Will provide training)
• Proficiency in CRM software (e.g., Salesforce) is a plus

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Assist customers with product selection, technical questions, and order-related issues
• Resolve customer complaints and concerns effectively and escalate when necessary
• Maintain accurate records of customer interactions and transactions in our CRM system
• Collaborate with team members to provide comprehensive support to customers
• Stay up-to-date on product knowledge and industry trends

Requirements:

• Strong interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with CRM software and ticketing systems
• Willingness to work occasional weekends or evenings to accommodate customer needs

Company Culture and Values: At Feynlab, we are committed to excellence, innovation, and customer satisfaction. Our team is dedicated to upholding our core values of integrity, quality, and continuous improvement. We believe in fostering a collaborative and inclusive work environment where every team member has the opportunity to grow and succeed.

Compensation:

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• Performance-based bonuses
• Ongoing training and development opportunities

Feynlab is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: Up to $40,000.00 per year

Experience level:

• 3 years

Work setting:

• Office
• Remote

Application Question(s):

• Please share a few dates and times (morning) you are available for an interview. Please mention time zone.

Work Location: Remote