Customer Support Representative

At CVP Consulting, we work alongside the largest telecommunications clients in the world and are looking to continue the advancement of our relations with them for years to come. Our company is on a journey to find exceptional individuals who want to embark on a career by providing valuable services for our clients and their customers. This is why we are looking for a talented candidate to join our company as a Customer Support Representative. We provide a distinct environment for all of our Customer Support Representatives where they feel like they belong, are challenged at work, and are utilizing their talents to make a positive impact.

Our Customer Support Representatives intend to create incomparable customer experiences from the moment they engage with a customer and through every follow-up interaction. We focus on building value in our clients' services and tailoring what we have to offer to the individual. This is created by our Customer Support Representative’s emphasis on making every interaction personalized, leaving customers with a trusted long-term point of contact. If you enjoy working within a team, are solutions-driven, have strong communications skills, and enjoy interacting with people consistently, then we highly encourage you to apply for our Customer Support Representative role!

Customer Support Representative Responsibilities:

• Provide individualized solutions to customers based on unique needs and service issues by answering questions and offering assistance with the utilization of contract negotiation, closing sales, and customized packages
• Acquire knowledge of our services, products, and sales promotions by attending company meetings, and webinars, and thoroughly reading flier/email updates
• Open new customer accounts and input client information accurately and timely
• Refer concerns, problems, and questions to upper-level management as necessary
• Maintain quality service parallel to client policies and guidelines by having a positive attitude and calmly responding to customers

Qualities of a Customer Support Representative:

• Consistently excel under pressure, and manage multiple responsibilities simultaneously
• Solution-oriented mindset, with the ability to solve problems in real-time pertaining to customer needs
• Proactivity and efficient time management skills
• Excellent active listening skills
• Ability to receive critical feedback pertaining to communication skills, comfortability with systems and structures, and other standards that are required to perform day-to-day tasks

Education/Experience We Are Looking For in a Customer Support Representative:

• High School Diploma or equivalent required
• 0-2 years of previous experience in customer service, Customer Support, call center, or retail

Perks of joining our Customer Support team:

• Business casual dress
• Immeasurable team development
• Positive environment inside and outside of work with weekly team events
• Career longevity with an essential business
• Holidays off AND holiday events for our team to enjoy
• Weekly incentives and bonuses

Job Type: Full-time

Pay: $40,577.59 - $50,000.00 per year

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person