Customer Support Representative

We are a respected firm known for our commitment to excellence and customer satisfaction. We take pride in delivering exceptional experiences to our valued customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Professional to join our team.

Job Description: Are you passionate about providing top-notch customer service and resolving issues with a smile? Do you excel at communicating clearly and effectively? If so, we want you to join our team as a Customer Support Professional.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions.
• Maintain a deep understanding of our products/services to assist customers effectively.
• Document customer interactions and issues, and escalate complex cases to the appropriate department.
• Provide product information, pricing, and availability to customers as needed.
• Collaborate with other team members to continuously improve Customer Support processes and knowledge base.
• Monitor and follow up on customer inquiries to ensure complete resolution and satisfaction.
• Assist in resolving customer complaints and issues, turning negative experiences into positive ones.

Qualifications:

• Previous Customer Support or service experience preferred.
• Excellent verbal and written communication skills.
• Empathetic and patient demeanor with strong problem-solving abilities.
• Ability to work independently and in a team-oriented environment.
• Strong attention to detail and organizational skills.
• Proficiency in using Customer Support software and systems.
• A passion for delivering exceptional customer experiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off and flexible work schedules.
• Ongoing training and career development opportunities.
• Friendly and collaborative work environment.Responsibilities:

- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Document all customer interactions and update customer records accurately
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with other team members to ensure customer satisfaction

Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Ability to work independently and as part of a team
- Previous experience in a Customer Support or call center role is preferred
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively

We offer competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with employer match
- Opportunities for career growth and advancement

If you are a motivated individual with a passion for providing exceptional Customer Support, we would love to hear from you. Apply now to join our team as a Customer Support Representative!

Job Type: Full-time

Pay: Up to $2,500.00 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Oak Brook, IL: Relocate before starting work (Required)

Work Location: In person