Address
Form of work
SalaryJob Details :
- This role requires timely and accurate responses of technical information to dealers worldwide.
- Inquiries are received by the Technical Help Line by phone, email and web site.
- Technical inquires are related to products including engines, engine components, drivetrain, electronics & hydraulics.
- Often the dealer needs help selecting the correct part so they can place an order.
- Respond to dealer inquires from phone calls, emails and website submissions.
- Log the inquires in Salesforce program.
- Utilize system to look up answers.
- On occasion, you may need to contact engineers to help answer the dealer inquiry.
- Potentially 20-30 dealer interactions per day per person.
- Ability to multi-task
- Main interaction is with the dealers via phone, email and web.
- You may interact with 2 other helpline personnel, service and design engineering for help answering.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
