Customer Support Representative - Driver Safety System

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want this job and why it is awesome!

Caterpillar's Driver Safety System (DSS) – a department within Caterpillar’s MineStar Solutions group – has an opening for a DSS Customer Support Representative, working in Peoria, IL. The Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events, and the system alerts the operator the moment the fatigue or distraction is detected and nudges them back to alertness. The DSS Monitoring Center classifies events from over 250 sites around the globe, and our team intervenes when necessary to ensure operator and mine site safety. As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!

What you will do:

• Analyze critical safety event data and video from an in-vehicle system.

• Determine safety event classifications and sub-classifications.

• Implement the applicable Fatigue Intervention Plan (FIP).

• Contact customers' sites as required by FIP.

• Coordinate with peer(s) to ensure consistent operation and application of event classifications.

• Perform quality audits of event classifications per the supervisor's direction

• Facilitate the completion of tier 1 service tickets as required by the supervisor.

What Skills you will have:

Problem Solving: Demonstrated attention to detail (Inspection, Auditing, Proofreading).

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Effective Communications: Good communication, interpersonal, and teamwork skills. Ability to work with a diverse group of employees and customers.

Data Analytics: Basic understanding of quality principles (auditing, random sampling, document control).

Top Candidates will also have:

Familiarity with safety monitoring and reporting.

Mining industry experience.

Additional Information:

Safety Advisors must be capable of working at a stationary workstation for long periods of time. All work is completed at a computer station and scheduled shifts are 12 hours.

The primary location for this position is Peoria, IL.

Domestic relocation assistance is not available.

This position may require 10 % travel

Sponsorship is not available

This posting will close at midnight on 6/21/2024.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 14, 2024 - June 21, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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