Customer Support Representative

At Pursuit Enterprise, we specialize in driving customer acquisition and developing an unforgettable consumer experience. Our hands-on approach, both internally and externally, enables us to engage with our consumers in a multitude of ways across the region. Recently, our Customer Support Representative team has focused on innovating enhanced customer service and sales solutions processes. We need a driven, goal-oriented, and enthusiastic individual who can thrive in a fast-paced environment to join our Customer Support Representative team.

With an emphasis on diverse and inclusive culture, our Customer Support Representatives bring their ideas to the table to increase profit margins across all our client industries. With the support of our clients, we take immense pride in being independently driven, creative, and fueled by growth and development both within ourselves and our company. If you are self-motivated and hungry to jump into the workforce in a collaborative environment, this position is the perfect fit!

Responsibilities of a Customer Support Representative role:

• Educate oneself on all assigned client product and service offerings to be able to accurately and adequately engage with customers directly throughout the sales process
• Build and cultivate a long-lasting relationship with each client and individual consumer during and after the sales process to reinforce brand loyalty with the client
• Support the sales team, and other Customer Support Representatives to effectively implement marketing strategies daily to lead to targets laid out by clients are met within a timely manner
• Identify holes or vulnerabilities throughout our sales processes to further bolster acquisition and efficiencies with ongoing consumer brand loyalty
• Analyze marketing trends to support clients and better understand who the target audience is and how to stand out against competitors
• Report sales, customer acquisition, and stick-ratio metrics back to upper-level management on the success of specific implemented initiatives to forecast the success of strategies moving forward

Requirements of a Customer Support Representative:

• 1-2 years of customer service and/or sales experience required
• A professional, courteous, and upbeat, friendly demeanor with collaborating with other Customer Support & Sales team members and consumers
• Progressive and open-minded with eagerness to learn, innovate, and be a forward thinker
• Exceptional verbal and written communication skills are utilized daily when interacting with customers and clients
• A highly organized and goal-oriented individual who thrives in a fast-paced environment

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• Employee assistance program
• Paid training
• Professional development assistance

Compensation package:

• Bonus opportunities
• Commission pay
• Performance bonus
• Uncapped commission

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Plano, TX (Preferred)

Work Location: In person