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Form of workCustomer Support Agent - Hybrid
Experience Level: Entry
Employment Type: Full-Time (hybrid)
Pay: $18 per hour
Shift: Monday-Sunday 8am-7pm (shifts range after training - MUST BE FLEXIBLE)
A Day in the Role:
•Interact with customers via phone and email in a call center environment.
•Listen to customer concerns and questions with the goal of identifying the causes of the situation.
•Obtain and evaluate all relevant information to handle inquiries and requests.
•Respond promptly to consumer inquiries and resolve issues in a timely manner.
•Responsible for maintaining a high level of professionalism with clients and working to establish a positive experience with every consumer.
•Ability to perform under pressure while working in a fast-paced environment.
•Excellent verbal and written communication skills.
•Ability to thrive in fast-paced environment, multitasking while keeping focus on the consumer.
•Excellent listening skills and an empathetic voice and manner.
•Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
Qualifications:
· 1+ year of customer service/troubleshooting experience
Necessary Skills:
Computer Savvy | Troubleshooting | Customer Service
Apply Today!
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
