Customer Success Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with our clients to understand their needs, provide exceptional service, and build strong relationships.

- Serve as the main point of contact for assigned customer accounts
- Develop a deep understanding of each customer's business goals and objectives
- Proactively identify opportunities to reactivate accounts, upsell or cross-sell additional products or services.

-Assisting the Sales Executives with deal entries in Salesforce.
- Provide training and support to customers on our software platform
- Collaborate with internal teams to resolve any customer issues or concerns
- Create and maintain documentation related to customer interactions and account details

Skills:
- Strong account management skills with the ability to build and maintain relationships
- Excellent analytical skills to analyze customer data and market trends
- Exceptional customer service skills with a focus on providing a positive experience
- Proficiency in Salesforce or other CRM software
- Effective communication skills, both written and verbal
- Project management skills to effectively manage multiple customer accounts simultaneously
- Knowledge of Salesforce
- Sales experience is recommended

-Ability to prioritize with a sense of urgency

Requirements:

- Highschool Diploma required, Associate Degree or higher preferred

- Clean background and drug screen

- Bi-lingual preferred but not required

If you are a competitive and self-motivated individual who thrives in a fast-paced environment and enjoys working directly with customers, we would love to hear from you. Join our team as a Customer Success Associate and help drive the success of our valued clients.

Job Type: Full-time

Pay: $19.82 - $23.87 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-site gym
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Lenexa, KS 66215 (Required)

Ability to Relocate:

• Lenexa, KS 66215: Relocate before starting work (Required)

Work Location: In person