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SalarySeeking Customer Success Representative to Optimize success for our Sales Executives and Ensure Happy Families
Revolution Prep is looking for a charismatic, energetic, and driven individual who is ready to activate leads for the sales team. Are you motivated by achieving goals? Do you get excited by seeing results? Are you ready to work hard and be part of a fast-moving team who achieves bold goals every month? This job is for you.
At Revolution Prep, we've been blazing the trail in live online education since 2012, when we transitioned from in-person learning to create the world's first and only full-time professional tutoring corps. We believe in the power of a high-quality teacher to drive engagement and excitement around learning in students of all ages in every subject.
Position Summary
Reporting to the Director of Retail Sales Enablement, the Sales Development Representative will support Academic Advisors by activating leads that are generated by a variety of regional events and other sources. By making phone calls, emailing, and sending SMS, you will be responsible for generating consultation appoints for Academic Advisors who have too many leads to manage on their own. As a key individual on the team responsible for this top of the funnel activity, you will be measured on outbound activity and activation to consult percentage. Additionally, the Sales Development Representative will be responsible for some customer service as well as acting as a liaison to the Advisor while they are out of office for the day. The high pace and high activity job is a stepping-stone to upward mobility for our sales team, potentially leading to a position as a quota-carrying individual contributor.
Because this role involves working directly with our leads and customers, you will need excellent communication skills, both written and oral, have a high attention to detail, and be excited by a fast-paced position.
If you're ready to roll up your sleeves, take extreme ownership of reaching out to leads, and delight our customers, then this role is for you!
Duties / Responsibilities
- Working hours: 9AM-6PM PT Tuesday through Friday, and Saturday 5:30AM-2:30PM with scheduled breaks inbetween.
- Daily, deliver phone calls, emails, and SMS messages to prospective and current customers.
- Respond quickly to all inbound calls, SMS, and emails within working hours.
- Set consultation appointments with engaged leads for Academic Advisors.
- Reactivate and reengage dormant leads to schedule consultation appointments through various forms of outreach.
- General customer service related to scheduling and rescheduling appointments.
- Answer queue calls and schedule appointments or direct calls to appropriate persons.
- Assist our Tutor Matching Team with customer service when a families tutor needs to be replaced.
- Manage an Advisors call lists and text messages when the Advisor is out for the day.
- Conduct phone calls and emails to follow up on Overdue Balances.
Qualifications:
- Strong customer service experience
- Ability to conduct a high volume of calls per day
- Strong work ethic in following up with current customers
- Excellent written and verbal communication skills
- Bonus: Bilingual (Spanish) experience but not required
- Ability to work from home office using innovative computer-based tools
Education/Experience:
- College degree
Physical Requirements/Tech Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
- Repeating motions that may include the wrists, hands and/or fingers
- High Speed Internet Access
- Must be able to set up a professional home office; this is a permanently remote position.
Revolution Prep is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
