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Description:
Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We’re looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs
How To Apply:
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Responsibilities:
- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey.
- Report and track all CS metrics in the tool and keep information upto date
- Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities
- Build relationships across business owners, technology leaders and vendor management
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion
- Build and share customer case studies , project learnings and radiate within other teams
- Gather Intelligence on customer initiatives, priorities, and Leadership directions
- Renewals in partnership with Sales
- Usage of licenses (in Production)
- Provide Executive briefings and status updates
- Program governance: QBRs, Reports, and Risk Management
- Organizing customer onboarding, change management and training/certification
- Organizing workshops and industry practices
