Customer Success Manager

About us

FIJI CONSTRUCTION, INC is a small business in Cary, IL. We are agile, fun, professional and our goal is to Put you on A challenging and rewarding career path that could change your life..

Our work environment includes:

• Modern office setting
• Food provided
• Work-from-home days
• Modern office setting
• Growth opportunities

Job Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our team.

As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients.

Your primary goal will be to ensure customer satisfaction, drive product adoption, and maximize customer retention.

Responsibilities:

- Serve as the main point of contact for assigned customer accounts

- Develop a deep understanding of our customers' business needs and goals

- Provide proactive guidance and best practices to customers to optimize their use of our software

- Conduct regular check-ins with customers to assess their satisfaction and address any concerns

- Collaborate with cross-functional teams including sales, marketing, and product development to ensure Customer Success

- provide insights to drive product improvements

- Manage customer expectations and coordinate resolution efforts

Experience:

- Proven experience in a customer-facing role

- Previuos Smiling Experience

- communication skills

- Ability to build rapport and maintain long-term relationships with customers

If you are passionate about delivering exceptional customer service, driving Customer Success, and thrive in a fast-paced environment,

SIMPLY SUBMIT A RESUME and let's see what happens. Good Luck!

Job Types: Full-time, Part-time, Internship

Pay: $63,000.00 - $87,000.00 per year

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Happy hour
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Employee stock purchase plan
• Performance bonus
• Quarterly bonus
• Yearly bonus

Schedule:

• Choose your own hours

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Work Location: In person