- Define, develop, implement and maintain the management process for myQ Enterprise customers; serve as single point of contact following the implementation process to ensure the optimal customer experience
- Partner cross functionally to ensure long term success and scalability of Customer outcomes; own continuous improvement activities to streamline process with standardized forms and document process flow
- Develop deep knowledge of customers and facilities to expand service offerings and proposals to customers
- Manage data gathering and documentation requirements across multiple functions and lead customers through to setup and operation
- Manage internal and external communications with stakeholders to ensure contract completion in a timely manner
- Capture direct feedback from new accounts, including installations, setup, and implementations; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
- Monitor and report on trends with myQ Enterprise customers for future road mapping and use in NPD process
- Support integration of customer systems and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services
- Develop and deliver training for customers on usage of online systems
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group’s reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed
- Bachelor's Degree
- 5+ years in customer facing role
- Experience leading process improvement projects
- High sense of urgency
- Strong sense of Customer Advocacy
- High degree of influence in cross-functional roles
- Ability to recognize and articulate trends and insights across the customer base
- Change agent, able to drive new processes and streamline existing ones
- Ability to travel up to 50% - domestically and internationally; valid drivers license
- Preferred: Experience in contract negotiations
- Preferred: Bachelor’s degree in business, engineering; Master’s Degree in related discipline
- Preferred: Lean Six Sigma Green Belt Certification
- Preferred: Experience in Supply Chain Management, Logistics, Warehousing, Transportation/Shipping or related field
- Preferred: Prior experience working with hardware and software offerings
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.