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SalaryABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Chicago, IL HQ (remote)
Industry: Healthcare Technology (SaaS)
Company Size: 50+
What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.
Contact HirexHire for more client information
THE ROLE
We are searching for a passionate Customer Success Manager for our healthtech client. In this role, you will help customers get the most out of our client’s product, network, and services. You will be the main point of contact post-implementation and help customers improve their data collection, workflow, and utilization to meet their goals. You are the voice of the customer and will work cross-functionally with other teams to drive improvement of our client’s platform.
This role is fully remote.
WHAT YOU WILL DO
- Build and maintain long-term relationships with key customer executives, product owners, and other customers within a geographic territory
- Coordinate, develop, and deliver quarterly business reviews
- Maintain a positive geographic territory net revenue retention
- Help customers leverage resources and inform them of best practices to achieve goals
- Maintain and update product documentation and internal wikis
- Manage Customer Success Analysts for your geographic territory
- Support sales operations, customer renewals, and product opportunities
WHAT YOU WILL NEED
- 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
- Bachelor or MBA in a related field
- Excellent organizational and communication skills, with the ability to handle multiple projects
- Ability to prioritize tasks and meet deadlines
- Technical aptitude – must know how to use email, calendars, shared documents, and Microsoft Office Suite products
- Desire to work collaboratively across internal teams
- Ability to travel at least 25% annually
NICE TO HAVE
- Prior experience in healthcare, healthtech, or experience in the medical industry
- Experience with CRM and other customer communication tracking tools
- Basic understanding of SQL and production software databases
WHAT OUR CLIENT OFFERS
- Competitive Salary
- Flexible, Unlimited PTO
- Health, Dental, and Vision Insurance
- Performance Bonuses
- Company 401K
- Professional Development Opportunities
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!
