Customer Success Associate

The Customer Success Associate with us here at Rojas Solutions will be trained from the ground up on the ins and outs of the role. We are partnered with the government-funded Federal Lifeline Program which allows us to work with members of our neighboring underprivileged communities and help them obtain modes of communication in order to increase their chances of securing employment and improving their quality of life. 

Rojas Solutions is seeking individuals to join our team as a Customer Success Associate Who:
 

• Have a passion for working with and helping others
• Can work both with a team and solo without any micromanagement
• Thrive in a fast-paced, people-facing environment
• Are looking for more than just a job, and are more career-oriented
• Can receive the necessary training and mentorship in order to excel beyond the initial entry level aspect of the position

Customer Success Associate Responsibilities Include:

• Receiving hands-on training to understand the ins and outs of the Federal Lifeline Program and the role our Customer Success Associates play in this program
• Mastering communication skills when working both internally as a team and externally with members of the community
• Becoming an expert in how to enroll an individual in the program and ensuring they have all the necessary information to proceed
• Keeping detailed records of all interactions with potential members of the program
• Working daily with our Customer Success Associate team in order to trade tricks and tips on how to best further the success of the program 

Perks of Being a Customer Success Associate:

• Unlimited access to educational and training resources
• Training tailored to each individual Customer Success Associate and their learning needs
• Uncapped growth potential based on work ethic 
• Bonuses and incentives
• Holidays off

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