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Form of workJob Description
COMPANY OVERVIEW
Our client is a pioneering jewelry technology company that has revolutionized the online jewelry shopping experience. With data-backed confidence, they have developed unique user experiences that engage consumers, drive excitement, and foster repeat purchases. Supported by leading investors and industry experts within the gem and jewelry industry, our client is poised to share our innovative technology solutions, helping jewelry businesses thrive in the digital marketplace. Join customer as they redefine the future of jewelry retail with cutting-edge technology and unwavering commitment to excellence.
JOB DESCRIPTION
Our client is seeking a dynamic and proactive Customer Success Associate to join their team and support their esteemed clients within the jewelry industry. The ideal candidate will be passionate about delivering exceptional customer experiences and will play a crucial role in ensuring the smooth onboarding process and ongoing success of our clients.
Responsibilities
• Works directly under the Customer Success manager and product manager team to support them in the onboarding process for new jewelry industry clients, ensuring a seamless transition onto our platform or services.
• Serve as a supporting contact for clients, offering personalized assistance throughout their engagement with the organization.
• Collaborate closely with clients to gather and organize detailed information regarding their specific needs, including product data, pricing structures, rendering requirements, and branding guidelines.
• Provide ongoing support and guidance to clients, addressing any queries or concerns promptly and effectively.
• Liaise with internal teams, including engineers and developers, to relay client requirements and ensure the timely development and implementation of tailored solutions.
• Stay informed about industry trends, market dynamics, and emerging technologies to better serve our clients and anticipate their evolving needs.
• Act as an advocate for clients championing their interests and advocating for solutions that align with their goals and objectives.
QUALIFICATIONS
• Bachelor's degree in business administration, or a related field.
• Minimum of 3 years proven experience in a customer-facing role, jewelry industry a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Exceptional organizational and multitasking abilities, with a keen eye for detail and a commitment to delivering high-quality service.
• Proficiency in CRM software and other relevant tools for managing client relationships.
• Proficiency in design software like Figma and Canva, and Adobe suite is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
• Passion for Customer Success and a genuine desire to help clients achieve their business objectives.
WORKING CONDITIONS/ENVIRONMENT
• Hybrid: Onsite presence for two to three days, as per business requirements.
COMPENSATION
• Salary range: $80,000.00 - $85,000.00 per year, depending on experience (DOE).
BENEFITS & PERKS
• 100% employer-paid medical coverage
• Flexible PTO
• Opportunity for equity participation within the company
Join our client and become an integral part of their mission to revolutionize the jewelry industry through innovation and unparalleled customer support. If you're passionate about driving success for clients and thrive in a collaborative, results-driven environment, we'd love to hear from you! Apply now to embark on an exciting journey!
Our client is a pioneering jewelry technology company that has revolutionized the online jewelry shopping experience. With data-backed confidence, they have developed unique user experiences that engage consumers, drive excitement, and foster repeat purchases. Supported by leading investors and industry experts within the gem and jewelry industry, our client is poised to share our innovative technology solutions, helping jewelry businesses thrive in the digital marketplace. Join customer as they redefine the future of jewelry retail with cutting-edge technology and unwavering commitment to excellence.
JOB DESCRIPTION
Our client is seeking a dynamic and proactive Customer Success Associate to join their team and support their esteemed clients within the jewelry industry. The ideal candidate will be passionate about delivering exceptional customer experiences and will play a crucial role in ensuring the smooth onboarding process and ongoing success of our clients.
Responsibilities
• Works directly under the Customer Success manager and product manager team to support them in the onboarding process for new jewelry industry clients, ensuring a seamless transition onto our platform or services.
• Serve as a supporting contact for clients, offering personalized assistance throughout their engagement with the organization.
• Collaborate closely with clients to gather and organize detailed information regarding their specific needs, including product data, pricing structures, rendering requirements, and branding guidelines.
• Provide ongoing support and guidance to clients, addressing any queries or concerns promptly and effectively.
• Liaise with internal teams, including engineers and developers, to relay client requirements and ensure the timely development and implementation of tailored solutions.
• Stay informed about industry trends, market dynamics, and emerging technologies to better serve our clients and anticipate their evolving needs.
• Act as an advocate for clients championing their interests and advocating for solutions that align with their goals and objectives.
QUALIFICATIONS
• Bachelor's degree in business administration, or a related field.
• Minimum of 3 years proven experience in a customer-facing role, jewelry industry a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Exceptional organizational and multitasking abilities, with a keen eye for detail and a commitment to delivering high-quality service.
• Proficiency in CRM software and other relevant tools for managing client relationships.
• Proficiency in design software like Figma and Canva, and Adobe suite is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
• Passion for Customer Success and a genuine desire to help clients achieve their business objectives.
WORKING CONDITIONS/ENVIRONMENT
• Hybrid: Onsite presence for two to three days, as per business requirements.
COMPENSATION
• Salary range: $80,000.00 - $85,000.00 per year, depending on experience (DOE).
BENEFITS & PERKS
• 100% employer-paid medical coverage
• Flexible PTO
• Opportunity for equity participation within the company
Join our client and become an integral part of their mission to revolutionize the jewelry industry through innovation and unparalleled customer support. If you're passionate about driving success for clients and thrive in a collaborative, results-driven environment, we'd love to hear from you! Apply now to embark on an exciting journey!
