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Form of workOur Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Your Career
We're looking for cybersecurity experts who have a broad understanding of the landscape. Customer Success Architects utilize their combination of skills including knowledge of security tools, understanding SOC operations, and programmatic automation to bring our clients to the next level. Incident response and automation is at the heart of any SOC and you will be assisting and guiding enterprise-level customers through their XSOAR journey. You will provide technical guidance on how clients can use XSOAR to automate their current processes. You will develop relationships with clients and work directly with their security team throughout the entire XSOAR journey and witness the real value we bring to the customer.
Your Impact
- Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
- Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
Your Experience
- Familiarity with many enterprise security and IT products like firewalls, EDR, SIEM, TIP, SSO, sandboxes, threat feeds, cloud services, and how they all fit together
- Understanding of SOC incident response procedures for things like phishing, malware, insider threat, DLP, and threat intel
- Basic Linux system administration & troubleshooting experience
- Proficient in Python, JavaScript, or Powershell
- Ability to work under pressure, and prioritize tasks accordingly
- Experience as a Security Incident Responder or SOC analyst/manager is a plus
- Experience in customer-facing roles is a plus
- Automation experience is a plus
- Fluent English is a requirement - Any other language is a plus
- Ninja uniform is a plus
The Team
Our Customer Success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new - in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
Our Commitment
We're trailblazers who dream big, take risks, and challenge cybersecurity's status quo. It's simple: We can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,000/yr to $229,700/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Is role eligible for Immigration Sponsorship?: Yes
