Customer Success Engineer

• 12-month assignment likely to be extended or converted based on the performance and budget.
• Hybrid: 3 days onsite.
• Develop a comprehensive understanding of our Next Generation Firewall (NGFW) technologies, providing technical assistance to customers and partners to optimize the utilization of our products.
• Collaborate with cross-functional teams, including Product and Engineering, to contribute to the development, integration, and implementation of network security and endpoint solutions.
• Act as a customer advocate, influencing upgrade decisions by suggesting stable code versions and identifying use cases.
• Support customers in identifying candidate releases to upgrade to and efficiently achieve their security objectives.
• Work closely with account teams to assist in delivering a high-touch delivery strategy, technical account plan deployments, and product-level success plans.
• Strong understanding of JIRA and JQL OR MYSQL is required.
• Knowledge of scripting languages like Python is required.
• Basic understanding of network security concepts, with a strong willingness to learn and develop deep expertise in Palo Alto Networks NGFW security platforms.
• Familiarity with Enterprise network products and a keen interest in expanding knowledge in network security.
• Basic knowledge of Windows, Mac, and Linux operating systems.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients at various technical levels.
• Demonstrated good presentation skills, showcasing the ability to convey technical information clearly and concisely.
• Individuals with a QA background and PCNSA certificate are at an advantage.
• Join us in this exciting opportunity, where your academic achievements, extracurricular involvement, and prior internship experience will contribute to your success in making a meaningful impact on our Customer Success journey.
• A strong understanding of Software QA management, automated QA, MYSQL is required.
• A strong understanding of Cisco ASA firewalls, networking, firewalls, cyber security, network security, routers, and switches, required.

Qualifications:

• Recent STEM graduate with a Computer Science, Engineering, or Networking degree. GPA of 3.5 or above, demonstrating a commitment to academic excellence.
• Active participation in clubs and extracurricular activities related to Computer Science, Software, and Networking.
• Prior internship experience, showcasing practical knowledge and skills in a professional setting.
• CompTIA, OR A+, OR Security +, OR CCNA OR CISSP OR Certified Information Systems Security Professional is required.

Job Type: Contract

Pay: $30.00 - $37.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• network troubleshooting: 1 year (Required)
• MySQL: 1 year (Required)

License/Certification:

• CCNA (Required)
• CompTIA A+ (Required)
• CISSP (Required)

Work Location: Hybrid remote in Plano, TX 75093