Customer Success Architect - Euc Solutions (Workspace One Access) - Vwm

Title: Customer Success Architect - EUC Solutions (Workspace One Access)

Qualifications

• Required Skills: Minimum of 8 years' relevant IT experience (identity and access management, mobility, networking, monitoring, security, performance, HA/DR, databases) Minimum of 3 years' experience in customer-facing positions as a professional services consultant, preferably with an IT software or hands-on consulting organization 2 years' experience with Identity and Access Management, including experience with Single Sign-On (SSO) and industry-common SSO standards (e.g.
• SAML, OAUTH, OIDC, WS, or similar)
• Ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, adhering to team values always Technical knowledge of various MS Windows operating systems and database solutions including scripting with PowerShell, VBScript, registry hacking, automated deployment techniques, and driver integration Excellent communications and social skills, especially public speaking and presentation skills
• Spanish speaking a big plus

Responsibilities

• As a trusted technical advisor your role is to help our most important customers accelerate time to value by overcoming technical barriers to adoption
• This is accomplished through a consultative approach where you will leverage your deep technical skills, as well as communication skills, to conduct technical workshops, assist with troubleshooting and integrations (3rd party products, applications) and participate in customer working groups
• You may also work in close collaboration with Program Management and Engineering to influence the direction of VMware's products
• You will provide technical thought leadership for EUC emerging products for internal teams and for our VMware customers relative to their EUC strategies
• You will be a member of a high-octane, high performing global team that will demand your best and provide the most fulfilling work of your career
• Workspace ONE is a digital workspace platform that delivers and manages any application on any device by integrating access control, application management and multi-platform end-point management
• You will design and present technical concepts and specific solutions to internal and external audiences of varying technical capabilities in a clear, concise and easily understood manner
• Deliver product implementation guidance (via Zoom sessions and in-person whiteboard sessions) and oversight regarding the technical journey to customer value
• Apply creative thinking/approaches to figure out technical solutions that further business goals and align with corporate technology strategies, keeping in mind performance, reliability, scalability, usability, security, flexibility, and cost
• Advise customers on EUC related operational readiness matters such as: Service Orientation, Operations Control, and Infrastructure Control
• Define and promote the adoption of best practices of VMware products across the user community Contribute to the company's strategic objectives by finding opportunities for product, people, and process improvement
• Build and maintain the confidence of colleagues, managers, and customers