Customer Solutions Representative

Customer Service / Patient Counseling Associate

St. Luke's Cataract & Laser Institute is looking to hire a full-time, Customer Service / Patient Counseling associate to join our team at our Tarpon Springs location!

About the Job

The Customer Solutions Representative reporting to the Customer Solutions Supervisor is responsible for taking inbound calls to answer patient’s question about their medical bills. The ideal candidate will be comfortable in working in a team environment and has a strong customer service focus to effectively interact with patients, doctors, staff and management.

Qualifications / Job Duties:

• Understanding of medical billing is required
• Previous experience in a customer focused role is required
• Solid understanding of medical insurance including deductibles, copay and coinsurance is highly preferred
• Previous experience with Medicare, Medicaid, and commercial health insurance is preferred
• Strong interpersonal skills required; diplomatic, patient, flexible, and able to multi-task
• Must be mobile in an office setting; sitting, standing, walking, and bending
• Perform general duties and other functions as required or assigned

Company Mission

“Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Why work at St. Luke’s?

St. Luke’s is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke’s name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Employer Match
• Paid Time Off and Holiday Pay
• Leadership and Career Advancement Opportunities

We are an Equal Opportunity Employer and a Drug Free Workplace

We participate in the E-Verify Program