Customer Service/Scheduler

About us

Health Care Avenues (HCA) is a multi-disciplinary clinic focused on screening and educating its members across various health plans.

Our singular mission is to provide a comprehensive, coordinated-care with a focus on customer service and quality of care to the patients we serve and their families so that they may achieve the best quality of life for as long as possible, with peace of mind.

In everything that we do, our core-values include the following:

• Customer Satisfaction & Quality
• Communication & Collaboration
• ​Respect & Inclusion

We are seeking a customer service representative (patient care coordinator) who can handle patient outreach/calling/scheduling/insurance verification/check-in and other front-office related responsibilities.

This is a great opportunity to work in an outpatient clinic environment. Strong candidates will be able to obtain a reference letter or recommendation.

Essential functions for front-office duties include but not limited to the following:

• Outreaching to patients to schedule for their annual wellness exam and explaining the benefits of the visit
• Scheduling appointments within the EMR system and calling patients to confirm and to re-schedule as necessary
• Answering phones, covering the front desk, verifying eligibility on various health plan websites, and placing patient appointment reminder calls the day ahead and the day of appointment
• Sending out reminder letters to all patients
• Coordinating transportation for patient pick-up and drop-off with transportation vendor
• Translating for Spanish-speaking patients
• Assisting with other assigned duties relating to front-office, outreach/scheduling and special projects/assignments where needed

Must demonstrate qualities of superior customer service, quality patient care, communication, teamwork, collaboration, respect and inclusion.

Must be reliable, hardworking, and able to work independently

Must be professional, courteous, outgoing, and friendly team member with ability to multi-task

Must have car with insurance and valid driver’s license

Must be punctual and able to commit to a Mondays thru Fridays, 8 AM to 5 PM work schedule

Must have basic computer skills with knowledge of medical terminology

Must be able to lift at least 10 pounds

Must be able to type at least 40 words per minute

Minimum Qualifications:

Education:

Minimum: High school education

Language:

Preferred: Bilingual in Spanish preferred

Benefits:

Health, Vision and Dental

Paid vacation and sick time

401k and 401k matching program

Schedule: Monday through Friday, 8 AM - 5 PM with lunch from 12 PM to 1 PM

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person