Pay Range: $18.00/hr - $21/hr
Customer care & support:
- Provide exceptional Customer Service by engaging and personalizing with all guests.
- Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution.
- Respond to customers and other departments in a timely manner via ticketing system, phone and email.
- Follow up with customers and other departments as needed to ensure completion of tasks and requests.
- Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
- Research and resolve customer disputes regarding accounting and all general order discrepancies.
- Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
- Assist with Jerry’s Java area, including restocking supplies, baking cookies and brewing coffee.
- Perform other job-related duties as assigned.
- Work as a team on daily reporting for scheduled deliveries.
- Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery.
- Maintain all open order types and tactfully communicate status with customers ( out of stock, layaway and special order).
- Responsible for opening and closing procedures , including completion of project checklists and cash balancing.
- Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail.
- Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures on documentation during the checkout process.
- Ensure filing systems are up to date and records are protected and secured.
- Provide support to the office manager as needed.
- Responsible for maintaining a clean and organized working space ( ex. filing paperwork, restocking supplies etc)
- Participate in office contests to support company goals.
- 401(k) Plan
- 401(K) matching
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability Insurance
- Employee Discount Program
- Employee Buying Program
- Gym Re-imbursement Program
- Family Savings Account
- EAP program
Look into all of our career opportunities at www.jeromes.com/careers