Customer Service/Scheduler

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Handle inbound and outbound calls to assist customers with inquiries, Service Calls, and complaints
- Upsell products and services to maximize sales opportunities
- Accurately enter customer information and order details into the database
- Analyze customer needs and provide appropriate solutions
- Resolve customer issues in a timely and professional manner
- Maintain a high level of product knowledge to effectively address customer inquiries
- Collaborate with cross-functional teams to ensure customer satisfaction

Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills in English and Optional Spanish (bilingual)
- Proficient in data entry and navigating computer systems and programs (Quickbooks, Field edge, Google Calendar, Teams, Excel, Adobe, Word,)
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling and sales is a plus

We are looking for Growth Mindset individual who is interested in personal development to be the very best they can be.

We offer competitive pay, benefits, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing excellent customer service.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person