Customer Service/Sales Manager

Responsibilities:
- Manage a team of customer service representatives to ensure excellent customer service experience
- Develop and implement customer service policies and procedures
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer complaints and provide timely resolution
- Train and onboard new customer service representatives
- Collaborate with other departments to ensure seamless customer experience
- Implement strategies to increase customer satisfaction and loyalty
- Stay updated on industry trends and best practices in customer service

Qualifications:
- Bachelor's degree in Business Administration or related field preferred
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills in English, both written and verbal
- Ability to analyze data and make data-driven decisions
- Multilingual skills are a plus
- Experience in supervising teams
- Ability to effectively communicate with customers, both in person and over the phone

This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service. We offer competitive compensation, benefits package, and opportunities for career growth. If you meet the qualifications outlined above, we encourage you to apply for this position.

Job Type: Full-time

Salary: $18.90 - $22.76 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Lead Front End Team to deliver great Customer Service
• Inventory Management

Education:

• High school or equivalent (Required)

Experience:

• Team leadership: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Haw River, NC 27258: Relocate before starting work (Required)

Work Location: In person