Customer Service/Counter Sales - Electric Motor Sales

Job Duties and Responsibilities:

• Stocks shelves, counters or display(s) with merchandise.
• Sets up advertising displays; arranges merchandise on counters or tables to promote sales.
• Stamps, marks or tags prices on merchandise.
• Obtains merchandise requested by customer or special orders merchandise selected by customer.
• Answers customers' questions concerning location, price and use of merchandise, performs minor repairs on motors as needed by customer.
• May accommodate multiple customers, accepting payment and making change while researching questions for customer on the phone.
• Cleans location, shelves, counters and tables.
• Removes and records amount of cash in register as end of day.
• Calculates sales discount to determine price.
• May calculate multiple discounts using manual and computer programs.
• Cycle counts and documents inventory daily.
• Answers questions and finds answers for emotorstore.com customers as needed.
• Must trouble shoot, replace motors to 100% accuracy and validate repairs to service tests.
• Retains and recalls customers, vendors, parts, prices and location of vendors and customers.
• Cross reference calculations with manuals and computers for complex multiple pricing.
• Accurately assess the routing and shipping of parts daily.
• Documents, counts, cycles, researches, checks and maintains shipments, inventory, parts, special orders, etc.
• Documents and receives parts, 100% accuracy in stocking shelves.
• Documents and cribs return inventory.
• Capable of answering questions from walk-in service, troubleshoot questions and correct problems accurately.
• Keeps record of sales, prepares inventory of stock and orders merchandise
• Fork Lift Operator experience a plus
• May lift up to 50 pounds with proper equipment and lifting technique
• Half day Saturday hours may be required on a team rotation basis
• Will be on call for emergency openings on a rotation basis
• May be required to work at other branches on occasion to ensure coverage
• Various duties and assignments required as per management

DEM offers a competitive salary and benefits package:

• Medical
• Dental
• STD
• LTD
• Life Insurance
• 401(k) options
• Paid vacation
• Holidays

• Excellent communication skills and a positive attitude are a must
• Must be able to handle multiple projects simultaneously
• Must excel at working in a team environment
• Computer literate, inventory control applications, internet savvy and face to face customer service as well as excellent telephone etiquette