Customer Service Trainee

We are looking for a hardworking and people-oriented individual to join our rapidly growing Customer Service Department for one of our fastest-growing client roll outs in the greater New Orleans area: Verizon 5G Home. The core function of the Customer Service Trainee is to communicate with customers, review the new products and technology available in their area, obtain and process orders, and complete the sales cycle. They will also be responsible for managing new and existing client relationships and overseeing and negotiating all new customer contracts. When joining our team as a Customer Service Trainee, all of the necessary training and product knowledge will be provided to ensure ultimate success within your position!

An exciting combination of growth prospects, constant innovation, and a high work culture makes the Customer Service Trainee an exciting team. We firmly believe in hiring a Customer Service Trainee who can complement our diverse team and exhibits a strong worth ethic and an undeniable positive attitude. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.

Core Responsibilities for our Customer Service Trainee:

• Qualify and close customers on all Verizon 5G products and services for their home or business
• Utilize negotiation skills taught at the entry level to overturn objections, handle all inquiries, and resolve issues as they arise
• Provide excellent Customer Service in every interaction with customers regarding their products, sales delivery, and/or issues should they arise
• Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to assure the success of this product rollout
• Work with other entry-level and senior Sales Specialists to ensure success in this 5G Home product rollout, with the delivery of unprecedented results

Customer Service Trainee Requirements & Desired Experience:

• Associate’s Degree or 4-year degree equivalent in the field of Sales, Business Administration, Management, Communication, or related field of study
• 1-2 years of entry-level experience in the field of Sales, Customer Service, Business Development, Retail, Hospitality, or related
• Exceptional communication skills with the ability to interact with a diverse clientele and Sales Specialist team members
• A student mentality and ambition to learn entry-level skill sets and utilize them consistently over time
• Must be a self-motivated, competitive, problem-solving individual

Why join our team as our next Customer Service Trainee?

• Competitive, weekly pay, with the opportunity to earn bonuses from the client
• Guaranteed training directly with upper management and the client product experts
• Growth opportunities and ongoing training seminars from top-leadership
• All major holidays off
• Travel opportunities/perks

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Professional development assistance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person