Customer Service Technician - Pt

Job Summary

Join our Library as a part time Customer Service Technician! In this role, you'll connect with our diverse community, providing friendly and knowledgeable Customer Service to our citizens. Your efforts will contribute to creating an inclusive and enriching library experience for all patrons.

You must be available to work evenings and weekends in this position.

The Customer Service Technician performs tasks directly involving Customer Service to the application of standard library routines learned on the job.

Duties

WHEN ASSIGNED TO HOMEBOUND:

• Searches for materials requested by patrons, recommends substitutions to patrons or purchases to professional staff, and performs readers’ advisory services.
• Interacts directly with the homebound public through the drop-off and pick-up of library materials, registers patrons, explains lending rules, executes procedures to assure the return of overdue materials, maintains digital records relating to reader preferences, and educates patrons about digital services.
• Interacts directly with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
• Manages senior outreach programs and represents libraries at community events.
• Drives library vehicles. Maintains full responsibility for operation of vehicles in absence of Lead Librarian.
• Assists in creating and maintaining Library and book displays.
• Performs all other related duties as assigned.

WHEN ASSIGNED TO PUBLIC SERVICE:

• Interacts directly with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
• Searches for materials requested by patrons, recommends substitutions to patrons or purchases to professional staff, performs readers’ advisory services.
• Assists in creating and maintaining Library and book displays.
• Performs all other related duties as assigned.

WHEN ASSIGNED TO OUTREACH:

• Interacts with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
• Plans and participate in programs and events that promote library service and community engagement.
• Works with library and community engagement staff to expand representation at community events.
• Works with community organizations to develop partnerships that positively impact the community.
• Maintains an outreach calendar and organize supplies for outreach events.
• Performs all other related duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent (GED).
• Valid driver’s license with an acceptable driving record (must obtain TX driver’s license within 90 days).
• One year of related experience in a library or other Customer Service or community-centered environment.
• Knowledge of genres and authors.
• Experience with graphics programs.

• Associates or Bachelor’s Degree from an accredited college or institution.
• Bilingual in English/Spanish

Knowledge, Skills and Abilities

Skills in both oral and written communications, dealing with children and the Spanish speaking public. Knowledge of basic functions of a computer and of library procedures and techniques. Knowledge of Microsoft Office Applications. Effective search engine skills. Knowledge of basic bookkeeping functions. Ability to count and handle money, operate printing equipment, audio-visual equipment, CRT, and the Library van. Must have excellent Customer Service skills. Ability to get along appropriately with co-workers and the public. Must be available to work evenings and weekends.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.