Address
Form of work
SalaryThis position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.
Hourly Rate: $15.87/hr. or higher, commensurate with experience and/or education
JOB SUMMARY
The Customer Service Technician provides general information to current and prospective students and to other university visitors.
DUTIES
- Provides customer support by answering questions and resolving minor issues
- Collects documents and provides assistance with obtaining documents
- Ensures the customer understands the processes
- Performs data entry and administrative tasks as required
MARGINAL DUTIES
- Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Direct Reports:
- Supervises student workers
Delegation of Work:
- Regularly assigns work to subordinate(s)
Supervision Given:
- Supervises the work of student employees
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
- Knowledge of the departmental processes in a higher education environment and of the associated trends, issues, and accepted practices
Skills:
- Good technical skills, including proficiency in PeopleSoft
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
Abilities:
- Ability to understand and explain university policies and processes
- Ability to verify information for customers and assist
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
WORK LOCATION AND PHYSICAL DEMANDS
Primary Work Location:
- Works in an office environment
Physical Demands:
- Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements
- The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
EEO/AA
Qualifications
Required Education:
- Completion of some college coursework
Required Experience:
- Minimum of one (1) year of related job experience
License/Certification:
- None required
PREFERRED QUALIFICATIONS
- None
