Qa Technician - Customer Service

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Quality Assurance Technician - Customer Servicewith the EVC Charger Factory - Quality Assurance Team located in Fort Worth, TX.
This role is on-site.
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
POSITION SUMMARY:
The LG EVC Factory QA Customer Service Team is the electric vehicle charger Product Customer Service Support Division. Our team manages the global quality of products for customers and serves as a CS partner of USA service subsidiary. The QA Customer Service Technician resolves equipment related issues and utilize their own knowledge and experience to identify problems such as the types of repairs or modifications. The Technician will also work to meet and deliver the customers' high satisfaction.
KEY RESPONSIBILITIES
-Solve equipment related issues and apply its knowledge and experience to determine problems such as the types of repairs or modifications
-Conduct product service riding, RMA, defect analysis and improvement
-Coach and mentor operators and other peers to improve their capabilities and increase productivity. Exhibit strong leadership skills and promote a positive work environment to enhance QA operations
- Report on issues to a supervisor or a manager or an appropriate support group if necessary
- Participate in on-the-job trainings regarding QA/manufacturing processes, corporate policies, safety procedures, GMP, ISO standards as requested by the supervisor
- Comply with all environmental, health and safety SOP's, and equipment policies/procedures including any requests by other departments
EDUCATION/EXPERIENCE:
- Minimum Associates Degree in Engineering, Quality Assurance or relevant field required
- Minimum 3 years of experience in a quality assurance role in a manufacturing setting required
KNOWLEDGE AND SKILLS:
- Technical understanding of manufacturing equipment and distribution processes preferred
- Ability to work under pressure while maintaining a professional attitude a plus
- Proficiency with Microsoft Office including Word, Excel, and Power Point preferred
- Strong verbal and written communications and the ability to effectively communicate with multiple stakeholders of the organization a plus
OTHER REQUIREMENTS
- Possess or able to obtain an Electrical Journeyman License or Electrical Maintenance License from the associated Authority Having Jurisdiction (AHJ)
- Perform basic fabrication, assembly, maintenance and repair operations and construct models as required
- "Hands-on" problem solving skills preferred. Plus, advanced technical trainings or experience with Statistics/Six Sigma Methodologies, and Measurement System Analysis, SPC, DOEs, Reliability, etc. preferred
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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