Company

Interior Logic GroupSee more

addressAddressBuda, TX
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Overview

The primary responsibility of the Customer Service Technician will be to provide excellent Customer Service while conducting inspections, warranty repairs and installation of products.

Responsibilities

  • Provide high level Customer Service while visiting homeowner occupied properties to investigate issues with installed products
  • High Energy and positive demeanor required.
  • Be able to handle stressful situations.
  • High organizational skills and time management a must to meet deadlines.
  • Must be able to communicate clearly to all necessary parties.
  • Must be comfortable with schedule changes on short notice.
  • Document concerns regarding warranty repairs, product defect and/ or installation issues.
  • Inspect issues to determine what material and labor are necessary to resolve the problem.
  • Complete various repairs on cabinets: adjust doors and drawers, install crown molding, light rail, and other trim material, cut and install interior and exterior skins.
  • Perform surface repair and color touch ups, putty nail holes, repair trade abuse, use aerosol sprays and solvents.
  • Completes repairs on wood, tile, vinyl, hardwood, laminate, carpet, etc.
  • Must be open to cross train on repairs over other trades.
  • Must be open to help other warranty technicians when schedule allows.
  • Ensure appropriate materials are used to make repairs and quality standards are upheld.
  • Responsible for making warranty repairs within a designated timeframe and meeting customer expectations.
  • Document and photograph action items, submit all signed work orders in a timely manner.
  • Must be able to Set up and operate required power equipment, e.g. Table saw, mitre saw, circular saw, Air compressor and brad nailers, vacuum, caulk, etc.
  • Know, understand, and comply with all SWPPP, OSHA and IIPP policies and procedures.
  • All other job duties as assigned.

Qualifications

  • High School diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.
  • Must have valid Driver’s License.
  • Bilingual experience preferred but not required (English/Spanish).
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers.
  • Excellent written and verbal communication skills.
  • Ability to proactively identify, analyze, address, and resolve problem areas, conflicts and issues, strong decision-making skills.
  • Organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process.
  • Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems.

 

We are an EEO Employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status or veteran status.

 

Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Refer code: 7304205. Interior Logic Group - The previous day - 2023-12-19 05:09

Interior Logic Group

Buda, TX

Share jobs with friends

Related jobs

Customer Service Repair Technician - Countertop

Cashier/Customer Service

Cloudy Skies Smoke & Vape

$12.05 - $15.10 an hour

Odessa, TX

18 hours ago - seen

Bilingual Customer Service Representative

Cornerstone Staffing

Dallas, TX

23 hours ago - seen

Healthcare Customer Service Rep

Cornerstone Staffing

Irving, TX

23 hours ago - seen

Bilingual Customer Service Clerk

Cornerstone Staffing

Dallas, TX

yesterday - seen

Customer Service Associate

Walgreens

$15.00 - $17.50 an hour

Amarillo, TX

yesterday - seen

Customer Service Representative - State Farm Agent Team Member

Jacquie Tugwell - State Farm Agent

$40,000 - $80,000 a year

League City, TX

yesterday - seen

Remote Dispatcher - Customer Service

Lords Chimney

Houston, TX

yesterday - seen

Customer Service Representative - State Farm Agent Team Member

Steve Sipes - State Farm Agent

$40,000 - $50,000 a year

Houston, TX

yesterday - seen

Customer Service Representative - State Farm Agent Team Member

Tyler Landry - State Farm Agent

$45,000 - $95,000 a year

League City, TX

yesterday - seen

Customer Service Representative IV

Harris County

Houston, TX

yesterday - seen

Customer Service Representative - State Farm Agent Team Member

Matthew Johnson - State Farm Agent

$25,000 - $75,000 a month

Webster, TX

yesterday - seen

Customer Service Representative- Part Time

Avis Budget Group

$17 an hour

Houston, TX

yesterday - seen

Health Care Customer Service Rep

State Collection Service Inc

$15 an hour

Houston, TX

yesterday - seen

Customer Service Manager - State Farm Agent Team Member

Chris Peters - State Farm Agent

Alvin, TX

yesterday - seen

Customer Service Representative- Pearland, TX

1St Franklin Financial Corp

Pearland, TX

yesterday - seen

National Customer Service Representative

Academy Fire

Grand Prairie, TX

2 days ago - seen

Remote Spanish Bilingual Customer Service Representative

Foundever

$15 an hour

Arlington, TX

2 days ago - seen