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Form of workJob Description
We’re looking for an enthusiastic, highly-motivated Customer Service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:
$18 - $25 hourly
Responsibilities:- Keep track of customer accounts and make updates with new account information as necessary
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Find patterns in customer complaints and bring them to the team for improvement
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Must have graduated high school, received a G.E.D. or equivalent
- Experience working in a customer-oriented atmosphere
Family-owned and operated. Specializing in High-Quality Dry Cleaning and Customer Service. Currently have two locations. Professional member of Dry Cleaning and Laundry Institute. We do home and business delivery as well. Serving Orange County since 1976.
